Privacy policy

Last updated: August 2026

At Slippora, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and the choices and rights you have when you use the Slippora website and services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Slippora is an online footwear store operating in the United Kingdom.

For the purposes of applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Slippora is responsible for the personal information described in this Privacy Policy.

Contact email: slippora@gmail.com

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us using the email address above.

2. Personal Information We Collect

We collect only the personal information that is reasonably necessary to operate our store, process orders, provide customer service, and communicate with you.

Depending on how you interact with Slippora, we may collect the following information.

Information you provide when creating or accessing an account

If you create or access a customer account, we may collect:

  • First name

  • Last name

  • Email address

  • Address

Slippora does not require customers to create or remember a traditional password. Where applicable, account access may be provided using an email verification code.

Information you provide when placing an order

When you place an order, we may collect information such as:

  • First name

  • Last name

  • Email address

  • Billing address

  • Shipping address

  • Order details

  • Products purchased

  • Order value

  • Delivery information

  • Information necessary to process and fulfil your order

Contact information

If you contact us through our contact form or by email, we may collect:

  • Name

  • Email address

  • Phone number, if provided

  • The contents of your message

  • Any other information you voluntarily provide

Wishlist information

Our website may provide a wishlist or save-for-later feature. If you use such a feature, information about the products you save may be associated with your browsing activity or customer account where applicable.

Automatically collected information

When you visit our website, certain technical information may be collected automatically through Shopify and other technologies used to operate the website.

This may include information such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate location derived from technical information

  • Pages visited

  • Referring pages

  • Website interactions

  • Information about how the website is used

The information collected depends on your cookie and privacy preferences and the services enabled on our website.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

To process and fulfil orders

We use your information to:

  • Process purchases

  • Confirm orders

  • Process payments

  • Arrange delivery

  • Provide order updates

  • Handle returns, refunds and exchanges

  • Provide customer support relating to your order

To manage customer accounts

We use account information to:

  • Provide access to your customer account

  • Verify your identity when accessing your account

  • Display relevant account and order information

  • Maintain your customer account

To communicate with you

We may use your email address to send:

  • Order confirmations

  • Payment or order-related information

  • Shipping and delivery updates

  • Return and refund communications

  • Responses to customer enquiries

  • Important service-related communications

Marketing communications

Where permitted by applicable law, Slippora may send marketing communications by email about products, offers, promotions or other information relating to Slippora.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant email or by contacting us at:

slippora@gmail.com

Unsubscribing from marketing communications will not prevent us from sending essential service communications, such as order confirmations or information necessary to complete an order.

To improve our website

We may use information about how visitors use our website to understand how the website performs and identify areas that may be improved.

Where this involves non-essential cookies or similar technologies, we will respect your cookie preferences.

To protect our store

We may use information to:

  • Detect and prevent fraud

  • Detect suspicious or abusive activity

  • Protect our customers and website

  • Maintain website security

  • Enforce our terms and policies

To comply with legal obligations

We may process and retain information where necessary to comply with applicable laws, regulations, legal requests, accounting requirements, tax requirements, or to establish, exercise or defend legal claims.

4. Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Contract

We may process your personal information when it is necessary to perform a contract with you, such as processing and delivering an order you have placed.

Legal obligation

We may process information where necessary to comply with a legal or regulatory obligation.

Legitimate interests

We may process information where it is necessary for our legitimate interests, provided that those interests are not overridden by your rights and freedoms.

This may include operating and improving our website, preventing fraud, protecting our business, responding to enquiries, and maintaining appropriate business records.

Consent

Where consent is legally required, such as for certain non-essential cookies or marketing activities, we will ask for your consent.

You can withdraw consent at any time where consent is the lawful basis for processing.

5. Payments

Payments made through the Slippora website are processed through Shopify and the payment services available through our Shopify store.

Depending on the payment method you choose, your payment may be processed by Shopify Payments or another payment provider supported by Shopify.

Slippora does not intentionally store complete payment card numbers or security codes on its own systems.

Payment providers may collect and process payment information according to their own privacy policies and terms.

6. Shopify

Slippora uses Shopify to operate and host its online store.

Shopify provides services that may process information relating to customers, orders, accounts, payments, checkout, website activity, security, cookies and other store functionality.

Shopify may process personal information on our behalf or as an independent controller for certain services.

You can learn more about how Shopify handles personal information by reviewing Shopify's own privacy documentation.

7. Zendrop and Order Fulfilment

Slippora currently uses Zendrop for product fulfilment and shipping.

When necessary to fulfil an order, information required to complete delivery may be shared with Zendrop or relevant fulfilment and shipping partners.

This information may include:

  • Customer name

  • Shipping address

  • Email address where required

  • Phone number where required for delivery

  • Products ordered

  • Order information necessary for fulfilment

Zendrop and its relevant service providers may process this information to fulfil and ship your order.

Zendrop handles fulfilment-related processing in accordance with its own privacy practices and policies.

We only share information that is reasonably necessary for the fulfilment and delivery of your order.

8. Customer Messaging and Communications

Slippora uses Shopify's available communication and messaging functionality to support customer communications and store operations.

Depending on the communication, information such as your name, email address, order information and the contents of your communication may be processed.

We do not currently use SMS as a marketing communication channel.

Our primary direct communication channel with customers is email.

9. Product Reviews

Slippora may use Judge.me or similar review functionality to allow customers to submit and display product reviews.

Where review functionality is used, the relevant service may process information necessary to request, submit, moderate or display reviews.

The information processed may depend on how the review service is configured and the information you choose to provide.

10. Cookies and Similar Technologies

Slippora uses cookies and similar technologies to operate the website and provide certain functionality.

Cookies may be used for purposes including:

  • Essential website functionality

  • Shopping cart and checkout functionality

  • Security

  • Remembering preferences

  • Personalisation

  • Analytics

  • Marketing

Our cookie controls allow visitors to manage their preferences.

Depending on the settings available on our website, you may be presented with options such as:

  • Accept all

  • Decline all

  • Save my choices

  • Manage preferences

Essential cookies

Some cookies are necessary for the website to function properly.

These may support functionality such as:

  • Shopping cart functionality

  • Checkout

  • Customer account functionality

  • Security

  • Basic website operation

These cookies may operate without consent where they are strictly necessary for a service you have requested.

Non-essential cookies

Where cookies or similar technologies are used for purposes such as personalisation, analytics or marketing and consent is required, we will ask for your consent before using them.

You can change your cookie preferences through the cookie controls provided on our website.

11. Information We Share

We do not sell your personal information.

We may share personal information with trusted service providers where necessary to operate Slippora and provide our services.

These may include:

  • Shopify

  • Zendrop

  • Payment providers

  • Shipping and delivery providers

  • Customer communication services

  • Review services such as Judge.me

  • Website and technology service providers

  • Professional advisers where necessary

  • Legal, regulatory or government authorities where required

We aim to limit the information shared to what is reasonably necessary for the relevant purpose.

12. International Data Transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

Where required, appropriate safeguards may include an adequacy decision or recognised contractual or other legal safeguards for international data transfers.

13. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Unauthorised disclosure

  • Loss

  • Misuse

  • Alteration

  • Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

For this reason, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

14. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time depends on the type of information and why we need it.

For example:

  • Order and transaction information may be retained for as long as necessary to fulfil legal, tax, accounting and business record requirements.

  • Customer account information may be retained while your account is active or while it is reasonably necessary to provide account-related services.

  • Customer service communications may be retained for as long as reasonably necessary to handle the enquiry, resolve disputes and maintain appropriate records.

  • Marketing information may be retained until you unsubscribe or it is no longer reasonably necessary for the relevant purpose.

  • Cookie and consent information may be retained as necessary to record and respect your choices.

When information is no longer required, we will take reasonable steps to securely delete it or otherwise dispose of it.

15. Your Privacy Rights

Depending on the circumstances and applicable law, you may have rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information

  • Request restriction of processing

  • Object to certain processing

  • Request data portability where applicable

  • Withdraw consent where processing is based on consent

  • Object to direct marketing

  • Make a complaint to the Information Commissioner's Office (ICO)

Some rights are subject to conditions and exceptions under applicable data protection law.

16. Right to Object to Direct Marketing

You have the right to object to the processing of your personal information for direct marketing purposes.

If you no longer want to receive marketing emails from Slippora, you can unsubscribe using the link included in the marketing email or contact us at:

slippora@gmail.com

We will respect your request.

Please note that you may still receive essential communications relating to purchases or services you have requested.

17. Requests to Access, Correct or Delete Your Information

If you want to request access to, correction of, or deletion of your personal information, please contact:

slippora@gmail.com

To help us protect your information, we may need to verify your identity before completing certain requests.

We will respond to valid requests within the time period required by applicable data protection law.

18. Children's Privacy

Slippora is a general online footwear store and is not specifically directed at children.

We do not knowingly seek to collect personal information from children.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us at:

slippora@gmail.com

We will consider appropriate steps in accordance with applicable law.

19. Third-Party Websites and Services

Our website may contain links to websites, services or platforms operated by third parties.

We are not responsible for the privacy practices, content or security of third-party websites.

If you visit a third-party website or use a third-party service, we recommend reviewing its privacy policy before providing personal information.

20. Automated Decision-Making

Slippora does not intentionally use personal information to make solely automated decisions that produce legal or similarly significant effects on customers.

Certain third-party services may use automated systems for security, fraud prevention, payment processing or other operational purposes. Such processing may be governed by the relevant provider's own policies.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be made when our services, technology, business practices, legal requirements or the ways in which we process personal information change.

When we make significant changes, we may provide an appropriate notice on our website or through other suitable communication methods.

The date at the top of this Privacy Policy shows when it was most recently updated.

We recommend reviewing this page periodically to remain informed about how we handle personal information.

22. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us:

Slippora

Email: slippora@gmail.com

We will do our best to respond to your request and address your concerns.

Privacy Policy last updated: August 2026