Terms of service

Last updated: August 23, 2026

These Terms of Service ("Terms") govern your use of the Slippora website and your purchase of products from Slippora.

By accessing or using our website, or by placing an order with us, you agree to these Terms. Please read them carefully before using our website or placing an order.

If you do not agree with these Terms, you should not use our website or place an order.

These Terms apply together with our Privacy Policy and Return & Refund Policy.

1. About Slippora

Slippora is an online store offering footwear and related products to customers through our website.

Throughout these Terms, the words "Slippora", "we", "us" and "our" refer to Slippora.

The words "you", "your" and "customer" refer to the person accessing our website or purchasing products from us.

You can contact us at:

Email: slippora@gmail.com

2. Using Our Website

You may use our website only for lawful purposes and in accordance with these Terms.

You agree not to:

  • Use our website for fraudulent, unlawful or harmful purposes.

  • Attempt to gain unauthorised access to our website, systems or accounts.

  • Introduce viruses, malware or other harmful code.

  • Interfere with the normal operation or security of our website.

  • Attempt to obtain another customer's personal information without permission.

  • Use our website to conduct fraudulent transactions.

  • Copy, reproduce or misuse our website content without our permission.

  • Use our website in a way that could damage, disable, overburden or impair the website or interfere with another person's use of it.

We may restrict access to our website where reasonably necessary to protect the website, our customers or our business.

3. Customer Accounts

Some features of our website may allow you to access an account or customer profile.

Where available, account access may use your email address and a verification code rather than a traditional password.

You are responsible for providing accurate information and for keeping access to your email account secure.

You must not use another person's account or attempt to access an account without permission.

If you believe that someone has accessed your account without your permission, please contact us at slippora@gmail.com.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, measurements and other product information displayed on our website are accurate and up to date.

However, colours and appearance may vary depending on your device, screen settings and other technical factors.

Product availability may change without notice.

We reserve the right to correct genuine errors or inaccuracies in product information.

Nothing in these Terms affects your legal rights regarding the quality, description, safety or suitability of products.

Products supplied to consumers must comply with applicable consumer law, including requirements that goods are as described, of satisfactory quality and fit for purpose where applicable.

5. Product Availability

We do our best to keep products available for purchase, but we cannot guarantee that every product will always be in stock.

If a product becomes unavailable after you have placed an order and we cannot fulfil it, we will contact you and provide an appropriate resolution, which may include cancelling the affected order and providing a refund where applicable.

6. Prices

All product prices displayed on our website are the prices shown at the time you place your order.

Where applicable, taxes and other mandatory charges will be presented during the purchasing process.

Delivery charges, where applicable, will be shown before you complete your purchase.

We may change product prices from time to time. A price change will not affect an order that we have already accepted, except where a correction is required for a genuine error and the applicable law permits us to do so.

We make reasonable efforts to ensure that prices are displayed correctly. If a clear and genuine pricing error occurs, we may contact you before fulfilling the order to explain the error and discuss the available options.

7. Promotions and Discount Codes

From time to time, Slippora may offer promotional prices, discount codes or other special offers.

Promotional offers may have additional terms, such as expiry dates, product restrictions or minimum purchase requirements. These conditions will be communicated with the relevant promotion.

Unless expressly stated otherwise, promotions cannot be combined.

We will not use promotional terms to remove or restrict your statutory consumer rights.

8. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation email acknowledging that we have received your order.

An order confirmation does not necessarily mean that the order has been accepted for fulfilment.

An order will be accepted when we confirm that we are able to fulfil it and proceed with the order.

We may be unable to accept or fulfil an order in reasonable circumstances, including where:

  • A product is unavailable.

  • There is a genuine and obvious error in the product information or price.

  • Payment cannot be successfully authorised.

  • The order appears to involve fraud or unlawful activity.

  • We are unable to fulfil the order because of circumstances outside our reasonable control.

If we cancel an order after you have paid for it, we will provide an appropriate refund for amounts you have paid for the cancelled order, subject to applicable law.

We will not use our cancellation rights unfairly or simply to avoid our legal obligations.

9. Payment

Payments are processed through the payment methods made available at checkout.

You must provide accurate and complete payment information.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Your order may not be processed until payment has been successfully authorised.

We do not store full payment card details on our own systems where payment processing is handled by our payment providers.

Payment processing may be subject to the terms and privacy policies of the relevant payment provider.

10. Delivery and Shipping

Orders are fulfilled and shipped using third-party fulfilment and shipping services, which may include Zendrop and the relevant delivery carriers.

Available delivery methods, estimated delivery times and delivery charges will be shown during the purchasing process where applicable.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, weather, customs procedures, strikes, operational disruptions or other unforeseen events.

We will make reasonable efforts to ensure that orders are dispatched and delivered within the applicable timeframe.

Where applicable law provides a specific delivery deadline or remedy for delayed delivery, nothing in these Terms limits those rights.

If your order has not arrived within the expected delivery period, please contact us at slippora@gmail.com so that we can investigate the delivery.

11. International Orders

If we make products available for delivery outside the United Kingdom, additional taxes, customs duties, import charges or other requirements may apply depending on the destination.

Where applicable, information about delivery charges and other costs will be provided during the purchasing process.

Customers are responsible for complying with applicable laws and requirements in their destination country, where those responsibilities legally apply to the customer.

Nothing in this section removes any consumer rights that apply to your purchase.

12. Returns, Refunds and Cancellations

Our returns, refunds and cancellation procedures are explained in our Return & Refund Policy.

You may have statutory cancellation and consumer rights in addition to any return rights voluntarily offered by Slippora.

For online purchases of goods, applicable UK consumer law generally provides a 14-day cancellation period after delivery, followed by a further period in which the goods must normally be returned after cancellation is notified.

Our 30-day return policy provides an additional return period subject to its stated conditions.

Nothing in these Terms or our Return & Refund Policy is intended to remove or restrict rights that cannot legally be excluded.

For full details, please refer to our Return & Refund Policy.

13. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, not as described or different from the product you ordered, please contact us at:

slippora@gmail.com

Please provide your order number and, where appropriate, photographs or other information that may help us assess the issue.

Your statutory consumer rights apply to faulty, damaged, incorrectly supplied or otherwise non-conforming goods.

Nothing in these Terms limits or excludes any legal responsibility that Slippora cannot lawfully exclude.

14. Intellectual Property

Unless otherwise stated, the content available on the Slippora website, including our branding, logo, designs, text, graphics, images, product presentation and website materials, is owned by or licensed to Slippora or used with appropriate permission.

You may access and use the website for your personal and lawful shopping purposes.

You must not reproduce, modify, distribute, sell, republish or commercially exploit Slippora's website content without our prior written permission, except where permitted by law.

The Slippora name, logo and branding may not be used in a way that suggests an unauthorised relationship, sponsorship or endorsement.

15. Third-Party Services

We may use third-party companies and services to operate our store, process payments, fulfil orders, provide shipping services, analyse website usage or provide other necessary functions.

These services may include Shopify, Zendrop, payment providers, delivery carriers and other service providers used by Slippora.

Third-party services may have their own terms and privacy policies.

Our use of third-party services does not remove or limit your legal rights against Slippora as the seller of the products you purchase from us.

16. Shopify

Our online store is powered by Shopify.

Shopify provides the technology and infrastructure that allows us to operate our online store and provide services such as checkout, account functionality and order processing.

Your use of our store may therefore also involve Shopify's systems and services.

However, when you purchase a product from Slippora, your purchase is subject to the terms and policies that apply between you and Slippora as the seller of the product.

17. Website Availability

We aim to keep the Slippora website available and operating properly, but we cannot guarantee that the website will always be available, uninterrupted or error-free.

The website may occasionally be unavailable because of:

  • Maintenance.

  • Technical problems.

  • Software or infrastructure failures.

  • Security issues.

  • Third-party service interruptions.

  • Events outside our reasonable control.

We will take reasonable steps to restore normal operation where possible.

18. Accuracy of Website Information

We make reasonable efforts to keep information on our website accurate and current.

However, occasional errors, omissions or outdated information may occur.

If we identify a genuine error in product information, pricing, availability or other website content, we may correct it.

Where an error materially affects an order you have already placed, we will communicate with you and provide any remedy required by applicable law.

19. Prohibited Activities

You must not use our website to:

  • Commit or facilitate fraud.

  • Conduct unlawful activities.

  • Attempt to bypass payment or security systems.

  • Access areas or information that you are not authorised to access.

  • Upload malicious software or harmful code.

  • Interfere with the security or operation of the website.

  • Collect or misuse other customers' personal information.

  • Abuse promotions, discount codes or other offers.

  • Place orders using false or stolen information.

  • Use automated systems in a manner that disrupts the website or violates applicable law.

We may take reasonable action where we reasonably believe that the website is being misused or that fraudulent or unlawful activity is occurring.

20. Links to Third-Party Websites

Our website may contain links to websites or services operated by third parties.

These links may be provided for convenience or informational purposes.

Slippora does not control third-party websites and is not responsible for their content, availability, security or privacy practices.

Your use of third-party websites is subject to the terms and policies of those websites.

21. Events Outside Our Reasonable Control

We will not be responsible for a failure or delay in performing an obligation where the failure or delay is caused by circumstances outside our reasonable control.

Examples may include:

  • Natural disasters.

  • Severe weather.

  • War or civil unrest.

  • Government action.

  • Strikes or industrial disputes.

  • Major transport disruption.

  • Significant carrier disruption.

  • Widespread technical or telecommunications failures.

  • Serious cybersecurity incidents.

  • Other events that could not reasonably have been prevented or avoided.

This section does not remove or restrict any consumer rights that apply to your order.

22. Our Responsibility to You

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.

In particular, nothing in these Terms is intended to exclude or limit your legal rights relating to:

  • Faulty goods.

  • Goods that are not as described.

  • Goods that are not of satisfactory quality where the law requires otherwise.

  • Goods that are not fit for purpose where applicable.

  • Death or personal injury caused by our negligence.

  • Fraud or fraudulent misrepresentation.

  • Any other liability that cannot legally be excluded or limited.

Subject to the above, we will only be responsible for losses that are reasonably foreseeable and arise directly from our breach of these Terms or our legal obligations.

Nothing in this section affects your statutory consumer rights.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services, technology or legal requirements.

The latest version will be posted on this page with its updated date.

Changes will not retrospectively remove rights that you already have under applicable law or materially alter an order that has already been accepted unless permitted by law.

24. Governing Law

These Terms are governed by the laws applicable in Northern Ireland, unless applicable consumer law requires the application of another law.

If you are a consumer, you will continue to benefit from any mandatory consumer protections and rights that apply to you under the law.

Nothing in these Terms prevents you from relying on mandatory consumer rights that cannot legally be excluded.

25. Contact Us

If you have questions about these Terms, your order or our services, please contact us at:

Slippora

Email: slippora@gmail.com

We will use reasonable efforts to respond to customer enquiries and assist with order-related issues.

26. Related Policies

The following policies also apply to your use of the Slippora website and purchases made through our store:

  • Privacy Policy — explains how we collect, use and protect personal information.

  • Return & Refund Policy — explains our return, refund and cancellation procedures.

  • Shipping Policy — explains our shipping and delivery arrangements where applicable.

These policies should be read together with these Terms of Service.

Slippora

Email: slippora@gmail.com