Refund policy
Last updated: August 23, 2026
At Slippora, we want you to be happy with your purchase. If you are not completely satisfied with your order, we offer a 30-day return period, subject to the conditions below and your statutory consumer rights.
1. Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return under our 30-day return policy, the item must:
-
Be in the same condition in which you received it.
-
Be unworn and unused, except where necessary to inspect or try the item as you would in a shop.
-
Have its original tags, where applicable.
-
Be returned in its original packaging where reasonably possible.
-
Be accompanied by your order details or other proof of purchase.
For footwear, please try the item indoors and on a clean surface if you need to check the size or fit. Items showing signs of wear, damage, or use beyond what is reasonably necessary to inspect them may not qualify for a discretionary return under our 30-day policy.
Nothing in this policy affects your statutory consumer rights.
2. How to Request a Return
To request a return, please contact us at:
Please include:
-
Your full name
-
Order number
-
The item(s) you wish to return
-
The reason for the return
Please contact us before sending any item back. We will provide you with the appropriate return instructions and return address.
Items returned without contacting us first may be delayed or may not be accepted until the return has been properly authorised.
3. Return Shipping Costs
For returns because you have changed your mind, selected the wrong size or colour, or otherwise no longer want the item, you are responsible for the cost of returning the item to us, unless applicable law requires otherwise.
If an item is faulty, damaged, incorrectly supplied, or not as described, please contact us before returning it. We will assess the issue and, where required by law, provide an appropriate remedy without charging you for the return.
4. Faulty, Damaged or Incorrect Items
Please inspect your order when you receive it and contact us as soon as reasonably possible if:
-
The item is defective or faulty.
-
The item arrives damaged.
-
You received the wrong item.
-
The item does not match its description.
Please provide your order number and, where appropriate, clear photographs of the item and the packaging so that we can assess the issue.
If the item is faulty, not as described, or incorrectly supplied, your statutory consumer rights apply. Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.
We will not ask you to pay return costs where you are entitled by law to have those costs covered.
5. Change of Mind and Your Statutory Cancellation Rights
For most goods purchased online, UK consumer law provides a statutory cancellation period.
You normally have 14 days from the day after receiving the goods to notify us that you wish to cancel your order, without giving a reason. You then normally have a further 14 days to return the goods.
Where you validly exercise this statutory cancellation right, we will provide the refund required by law.
The refund will normally include the cost of standard delivery paid for the original order. If you selected a more expensive delivery option, we are only required to refund the cost of the least expensive standard delivery option available.
You are responsible for the direct cost of returning the goods unless we have agreed otherwise or applicable law requires us to cover those costs.
You may handle the goods as reasonably necessary to establish their nature, characteristics and functioning, in the same way you would be able to inspect them in a shop. We may be entitled to make a deduction from a refund where the goods have been handled beyond what is reasonably necessary and their value has been reduced.
6. Our 30-Day Extended Return Policy
In addition to your statutory rights, Slippora offers a 30-day return period.
If you request a return after the statutory cancellation period has ended but within our 30-day return period, the return is subject to the conditions in Section 1 of this policy.
Our 30-day policy does not remove, restrict or replace any statutory rights you may have.
7. Exchanges
We do not currently offer direct exchanges.
If you need a different size, colour or product, you should request a return for the original item and, once the return has been accepted and any applicable refund has been processed, place a new order for the item you want.
A new order is subject to the price, availability and shipping terms applicable at the time the new order is placed.
8. Non-Returnable Items
Our 30-day discretionary return policy may not apply to:
-
Personalised or custom-made products.
-
Products that are clearly identified as non-returnable before purchase.
-
Items that cannot be returned for health or hygiene reasons where the applicable legal conditions for the exception have been met.
-
Items that have been damaged or used beyond what is reasonably necessary to inspect them.
These exclusions do not affect your statutory rights where an item is faulty, not as described, or otherwise does not meet the requirements of consumer law.
9. Sale Items
Sale and discounted items are not excluded from your statutory consumer rights.
If a sale item is faulty, not as described, or otherwise covered by statutory consumer protections, you retain the rights provided by applicable law.
10. Refunds
Once we receive and inspect a returned item, we will notify you whether the refund has been approved.
Where a refund is due, it will normally be issued to the original payment method.
For statutory cancellations, refunds will be made within the timeframe required by applicable law. We may wait to issue a refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first, where permitted by law.
Your payment provider or bank may require additional time to process the refund after we have issued it.
11. Order Cancellations Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:
We will make reasonable efforts to cancel the order before dispatch. If the order has already been processed or dispatched, you may need to follow the return or cancellation procedure described above.
12. Questions About Returns
If you have any questions about returns or refunds, please contact us at:
We will be happy to help.
Slippora
Email: slippora@gmail.com