Shipping policy

Last updated: August 23, 2026

At Slippora, we aim to make your shopping experience simple and transparent. This Shipping Policy explains how orders are processed, shipped and delivered.

By placing an order through our website, you agree to the terms of this Shipping Policy.

1. Order Processing

After you place an order, we begin processing it for fulfilment.

Orders are processed through our fulfilment and shipping partners. Processing times may vary depending on the product, destination and availability.

You will receive an order confirmation by email after placing your order.

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information where tracking is available.

Please make sure that the delivery address and contact information provided at checkout are accurate. Slippora cannot be responsible for delays or delivery problems caused by incorrect or incomplete information provided by the customer.

2. Shipping Times

Estimated delivery times can vary depending on the destination, product and shipping service selected.

Where available, the estimated delivery time and shipping options will be displayed during checkout before you complete your purchase.

Delivery estimates are not guaranteed dates. Delays may occasionally occur because of circumstances outside our reasonable control, including carrier delays, severe weather, customs procedures, strikes, public holidays, technical issues or other unforeseen events.

Unless a different delivery period has been agreed with you, we will aim to ensure that your order is delivered within the period required by applicable law.

If your order is significantly delayed, please contact us at:

slippora@gmail.com

We will investigate the delivery with the relevant fulfilment or shipping provider and assist you where possible.

3. Shipping Costs

Shipping costs, where applicable, will be displayed at checkout before you complete your purchase.

The shipping cost may depend on factors such as:

  • Delivery destination.

  • Product or products ordered.

  • Package size or weight.

  • Available shipping service.

  • Promotional or free-shipping offers.

If free shipping is available for an order, the applicable offer and any conditions will be displayed on our website or at checkout.

We will not add undisclosed shipping charges after you have completed your purchase, except where an additional charge is required by law and has been properly disclosed.

4. Delivery Address

Please carefully check your delivery address before completing your order.

If you provide an incorrect or incomplete address and the order cannot be delivered as a result, additional delivery costs may apply where legally permitted.

If you notice that you have entered an incorrect address, contact us as soon as possible at slippora@gmail.com.

We will try to update the delivery information before the order is dispatched, but we cannot guarantee that changes will be possible after processing has started.

5. Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Tracking information may take some time to become active after the shipping provider receives the parcel.

If your tracking information has not updated for a reasonable period or indicates a delivery problem, please contact us at:

slippora@gmail.com

We will review the situation with the relevant shipping provider.

6. Delayed or Lost Orders

Although we work with our fulfilment and shipping partners to deliver orders as expected, shipping delays can occasionally occur.

If your order appears to be delayed or lost, please contact us with your order number.

We will investigate the matter with the relevant shipping provider or fulfilment partner and take the appropriate steps to resolve the issue.

Nothing in this Shipping Policy limits your statutory consumer rights in relation to orders that are not delivered as required by law.

7. Incorrect, Damaged or Missing Items

Please inspect your order when you receive it.

If you receive:

  • The wrong product.

  • A damaged product.

  • A defective product.

  • A product that is materially different from the product you ordered.

  • An order that is missing an item.

Please contact us as soon as possible at slippora@gmail.com and provide your order number and, where appropriate, photographs of the product and packaging.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer law.

8. International Shipping

If Slippora offers delivery outside the United Kingdom, shipping availability, costs and estimated delivery times may vary by destination.

International orders may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country.

Where such charges are legally payable by the customer, the customer may be responsible for them.

Customers are responsible for providing accurate delivery information and complying with applicable requirements in their destination country.

Nothing in this section limits any consumer rights that apply to your purchase.

9. Customs and Import Delays

For international deliveries, customs authorities may inspect or hold packages.

Such procedures may cause delays that are outside Slippora's control.

Slippora cannot guarantee how long customs clearance will take.

Where applicable, customers may be responsible for customs duties, import taxes or other charges imposed by the destination country.

10. Delivery Attempts

The delivery carrier may make one or more delivery attempts depending on its procedures.

If a delivery cannot be completed because the customer is unavailable, provides an incorrect address, refuses delivery or does not collect the package when required, the carrier may return the package to the sender.

If a package is returned to us for reasons caused by incorrect customer information or failure to accept/collect the delivery, please contact us at slippora@gmail.com so that we can determine the available options.

Any additional shipping costs will be handled in accordance with applicable law and the circumstances of the order.

11. Shipping Restrictions

Some products or destinations may not be eligible for shipping because of carrier restrictions, legal requirements or other logistical limitations.

If we are unable to ship an order to the selected destination, we will contact you and provide an appropriate resolution, which may include cancelling the affected order and issuing a refund where applicable.

12. Free Shipping Promotions

From time to time, Slippora may offer free shipping promotions.

Free shipping offers may be subject to conditions such as:

  • A minimum order value.

  • Specific products.

  • Specific destinations.

  • A promotional period.

  • A discount code.

Any applicable conditions will be communicated with the relevant promotion.

Unless stated otherwise, free shipping promotions do not affect your statutory consumer rights.

13. Changes to Shipping Information

We may update this Shipping Policy from time to time to reflect changes to our shipping providers, fulfilment arrangements, delivery services or legal requirements.

The latest version will always be published on this page.

Changes to this policy will not remove or restrict rights that you already have under applicable law.

14. Contact Us

If you have any questions about shipping or your order, please contact us:

Slippora

Email: slippora@gmail.com

When contacting us about an order, please include your order number so that we can assist you more efficiently.

Slippora
Email: slippora@gmail.com